I
Intercom
AI-first customer service platform
Paid - $29/month
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Android
Updated yesterday•Feb 3, 2026
Quick Verdict
Intercom is a paid customer support tool starting at $29/month. Key strengths include fin ai agent and ai copilot.
About Intercom
Intercom is the AI customer service company, pairing a customer-facing Fin AI Agent with Fin AI Copilot for human agents. Fin answers questions, takes actions, and resolves issues automatically while Copilot drafts and summarizes for reps.
The platform excels at turning customer support into customer engagement. Its conversational AI, proactive messaging, and chatbot flows make it a favorite among SaaS and product-led growth teams.
Intercom uses outcome-based pricing where Fin costs $0.99 per automated resolution, aligning costs with actual value delivered.
Key Features
- Fin AI Agent
- AI Copilot
- Messenger
- Inbox
- Product tours
- Help center
Pros
- Best AI resolution
- Great UX
- Proactive support
- Strong analytics
Cons
- Expensive at scale
- Per-resolution pricing
- Complex setup
Video Demo
Best For
SaaS companies, product teams, customer success
Available On
Web App
iOS
Android
API Available
View API DocsAbout the Company
Company
Intercom, Inc.
Founded
2011
Frequently Asked Questions
What is Intercom?
AI-first customer service platform
Is Intercom free to use?
Intercom is a paid tool with plans starting at $29/month. Check their website for pricing details.
What are the main features of Intercom?
Key features include: Fin AI Agent, AI Copilot, Messenger, and more.
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Quick Compare
| Feature | I Intercom | I Intercom Fin |
|---|---|---|
| Pricing | Paid | Paid |
| Rating | N/A | N/A |
| Fin AI Agent | ||
| AI Copilot | ||
| Messenger |